Refund policy
30-Day Returns, Made Simple
We want you to love your Sandy Bella extensions. If something isn't right, you have 30 days from the day your order is delivered to return it — and we've made the process as easy as clicking a button.
How to start a return
No emails, no waiting for a reply. Just:
- Go to your Order History or the tracking link in your shipping confirmation email.
- Enter your order number and email address.
- Click Start a Return and select the item(s) you're sending back.
That's it. We'll instantly generate a prepaid shipping label and email it to you — return shipping is always free. Print the label, pack up your item, and drop it at any carrier location.
Eligibility
To qualify for a return, your item must be:
- Requested within 30 days of delivery
- Unworn, unwashed, and unaltered, with the hygiene seal on the wefts intact
- In its original packaging, with all clips and pieces included
Because our extensions are 100% human hair worn against the skin, we can only accept returns of hair that hasn't been worn or washed — this keeps every set we sell sanitary and full quality for our customers. If your item arrived defective or damaged, this condition doesn't apply — just tell us what happened and we'll make it right.
Refunds
Once your return arrives at our studio, we'll inspect it and email you within 2–3 business days to confirm your refund. Approved refunds are issued to your original payment method; your bank or card provider may take a few additional days to post it.
Exchanges
Prefer a different shade or length? Start a return for a refund and place a new order — that's the fastest way to get your new set shipped right away.
Exceptions
Gift cards and final sale items are not eligible for return. Designer Collection sets are handmade to order once you purchase, so they can only be returned if defective or damaged — please reach out right away if there's an issue with your set.
Damaged or incorrect items
Please inspect your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us at Help@Sandybella.com and we'll resolve it at no cost to you — no return label needed for our mistakes.
Questions?
We're always happy to help — reach us anytime at Help@Sandybella.com.