Last updated: July 21, 2026

Sandy Bella LLC ("we," "us," or "our") operates sandybella.com (the "Site"). By placing an order through the Site, you agree to the shipping terms below. This Shipping Policy is provided so that both parties understand and agree upon our shipping arrangement, and to set clear expectations about how, when, and where we ship.

1. General

All orders are subject to product availability. We make every effort to maintain accurate stock counts on the Site, but occasionally a stock discrepancy occurs and we are unable to fulfill every item in an order at the time of purchase. If this happens, we will fulfill the items that are available and contact you to ask whether you would prefer to wait for the backordered item to be restocked, or receive a refund for that item.

2. Where We Ship

We currently ship to the United States and to the following international destinations: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, New Zealand, Portugal, San Marino, Singapore, Slovakia, Slovenia, Spain, the United Kingdom, and select smaller European territories (Aland Islands, Andorra, French Guiana, Holy See/Vatican City, Kosovo, Mayotte, and Reunion).

If your country is not listed above, we do not yet offer checkout shipping to your location — we are actively working to expand coverage, so please check back, or contact us and we will let you know if and when service becomes available to you.

3. Shipping Costs

Shipping costs are calculated automatically at checkout based on your destination:

• United States: Free standard shipping on all domestic orders — there is no minimum order size required.
• International destinations listed above: A flat international shipping rate of $14.95 USD, regardless of order size or weight, so you always know your total cost before you check out.

The shipping cost shown to you at checkout is the final price you will pay for shipping — we do not add any additional shipping surcharges after your order is placed.

4. Order Processing

Orders placed before 3:00 PM Pacific Time (PDT, UTC-7) on a business day are generally dispatched the same day; orders placed after that time are dispatched the next business day. Our fulfillment operations run Monday through Friday during standard business hours, excluding national holidays. During holidays or exceptionally high-volume periods, we take extra steps to keep any delay to a minimum, and we will communicate proactively if we expect a delay to your order.

5. Delivery Times

5.1 Domestic (United States): Once dispatched, domestic orders are typically in transit for 2–7 business days, depending on your location relative to our fulfillment center and the carrier's delivery schedule.

5.2 International: Once dispatched, international orders are typically in transit for 4–22 business days, depending on the destination country, customs processing in your country, and the carrier used. We're able to give you a more specific estimate at checkout once you've entered your shipping address.

These are estimates, not guarantees — weather, customs holds, courier delays, and other events outside our control can occasionally extend delivery times. If your delivery time has significantly exceeded the estimate provided, please contact us so we can investigate with the carrier on your behalf.

6. Order Tracking

As soon as your order is dispatched, you will receive a shipping confirmation email containing a tracking link. You can use this link to follow your shipment's progress based on the latest updates provided by the carrier. If you created a customer account, you can also view tracking information anytime from your Order History.

7. Change of Delivery Address

If you need to change your delivery address after placing an order, contact us as soon as possible. We are able to update the shipping address at any time before the order has been dispatched from our fulfillment center; once an order has shipped, we are no longer able to redirect it, and you would need to coordinate directly with the carrier or await delivery and arrange a return per our Refund Policy.

8. P.O. Box and Military (APO/FPO/DPO) Addresses

We are able to ship to P.O. Box addresses using postal (USPS) service only; we cannot offer courier service to P.O. Box addresses. Similarly, we are able to ship to military addresses using USPS, but we cannot offer courier service to APO/FPO/DPO addresses.

9. Items on Backorder

If an item in your order is temporarily out of stock, we will hold the rest of your order and wait for the backordered item to become available before dispatching everything together, unless you tell us you would prefer a partial shipment or a refund for the unavailable item instead.

10. Damaged, Lost, or Missing Parcels

10.1 Damaged in transit: If your parcel arrives visibly damaged, please, where possible, decline/reject the parcel from the carrier and contact our customer service team right away. If the parcel was left without you present, please contact us with photos of the damage as soon as you discover it.

10.2 Lost in transit: If tracking shows no movement for an extended period or indicates the parcel is lost, contact us and we will open an investigation with the carrier. We will process a refund or a replacement as soon as the carrier's investigation confirms the parcel is lost.

10.3 Insurance: Parcels are insured for loss and damage up to the value declared to the carrier at the time of shipment.

11. Duties, Taxes, and Customs (International Orders)

11.1 Sales tax is already included in the displayed price of goods on the Site where applicable, based on your delivery location.

11.2 Import duties and taxes for international shipments may be charged by your country's customs authority upon arrival; these charges are outside of our control and are not included in your order total, since they vary by country. We encourage you to check your country's typical import duty and tax rates before placing an international order. If you refuse to pay duties or taxes upon arrival, the parcel will be returned to us at your expense, and you will receive a refund for the value of the goods only, minus the cost of return shipping. The original outbound shipping charge is non-refundable in this scenario.

12. Cancellations

If you change your mind before your order has shipped, we're happy to accept a cancellation at any time prior to dispatch — just contact us as soon as possible. If your order has already been dispatched, please refer to our Refund Policy for how to arrange a return instead.

13. Returns Related to Shipping

Shipping-related returns (for example, a wrong address entered at checkout, or a refused customs charge) are handled under the same process as our general return policy — see our Refund Policy for full details on eligibility, the 30-day window, and how prepaid return labels work for domestic returns.

14. Contact Us

For any shipping-related question not answered here, please reach out and we'll be glad to help:

Sandy Bella LLC
139 Jamacha Road, El Cajon, CA 92019, United States
Email: help@sandybella.com
Or submit an inquiry directly at sandybella.com/pages/contact-us.

15. Changes to This Policy

We may update this Shipping Policy from time to time as our carriers, coverage, or processes change. Updates will be posted on this page with a revised "Last updated" date, and the current version always governs.